Do you offer Cash on Delivery (COD)?
No. We don't have COD option for all of our orders. Kindly purchase and pay at our website, we will then deliver your goods as soon as possible.
What is your return / refund policy?
All the items purchased on www.trikit.shop are exchangeable but strictly not refundable. Items that are damaged, marked or altered at your side will not be accepted. Any items returned under these conditions will be sent back to the customer. Please note that we’re very stringent with our quality control process, but occasionally something might slip through the cracks. If your product is faulty, please send it back to us within 14 days from the date of purchase for an exchange. We will bear all the delivery charges if it is proven to be our fault. *Kindly email us at firstname.lastname@example.org with your order number. However, we apologize that orders on www.trikit.shop are non-cancelable. We hope for your kind understanding.
Which areas do you cover?
We offer delivery nationwide including Sabah and Sarawak! As long as you are living in Malaysia, we can deliver to you.
How long will it take to get my order?
Please allow us 5-7 business days to deliver the product to you.
Can I collect the order myself?
TRIKIT™ is a 100% online business. Hence, we apologize that we don't accept walk-in pickups.