30-DAY MONEY BACK GUARANTEE
We offer a 30-day money back guarantee. If you are not satisfied with our product(s) upon successful delivery, feel free to initiate a return with us.
Note: 30-day money back guarantee means within the period of 30 days after your first day of receiving the parcel as per record by the courier company.
- Merchandise must be returned within 30 days from the date the item is received.
- Postage is to be borne by the customer in the event of an exchange or return.
- To be eligible for a return/exchange, your item must be unused, must be in the original packaging in your package of the returned item(s).
- Returns/exchanges may take up to 1 week to process, excluding shipping times. Subject to the availability of stocks.
- Return address = 12A, Jalan Eco Perindustrian 1/3C, Eco Perindustrian 5, Bandar Puncak Alam 42300 Selangor
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products bought were on sale
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- Products showing excessive wear and tear
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- Exchanging for a different product is strictly not allowed. We recommend to return your item in original conditions for a refund and place a new order for the different product
Refunds are issued via Bank Transfer option only. Please ensure that the following details are provided completely and correctly:
- Bank Name
- Account Number
- Account Holder's Name
- Identification No. (I.C.)
* Please note that the refund amount does not include the shipping & handling fee you paid earlier.
* Please note that it takes about 10 -15 business days for us to get your package at our warehouse, inspect your return, process it into inventory, and complete your refund.
- TRIKIT MALAYSIA SDN. BHD. (1290706-T) reserves the rights to withhold any refunds if your original item(s) have not reached our warehouse.
- Ensure that refund details given are correct and complete.
- Discount codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a discount code, only the final paid price (after discount) will be refunded.