30-DAY MONEY BACK GUARANTEE
We offer a 30-day money back guarantee. If you are not satisfied with our product(s) upon successful delivery, feel free to initiate a return with us.
Note: 30-day money back guarantee means within the period of 30 days after your first day of receiving the parcel as per record by the courier company.
- Merchandise must be returned within 30 days from the date the item is received.
- Postage is to be borne by the customer in the event of an exchange or return.
- To be eligible for a return/exchange, your item must be unused, must be in the original packaging in your package of the returned item(s).
- Returns/exchanges may take up to 1 week to process, excluding shipping times. Subject to the availability of stocks.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products bought were on sale
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- Products showing excessive wear and tear
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- Exchanging for a different product is strictly not allowed. We recommend to return your item in original conditions for a refund and place a new order for the different product
Refunds are issued via Bank Transfer option only. Please ensure that the following details are provided completely and correctly:
- Bank Name
- Account Number
- Account Holder's Name
- Identification No. (I.C.)
* Please note that the refund amount does not include the shipping & handling fee you paid earlier.
* Please note that it takes about 10 -15 business days for us to get your package at our warehouse, inspect your return, process it into inventory, and complete your refund.
- TRIKIT MALAYSIA SDN. BHD. (1290706-T) reserves the rights to withhold any refunds if your original item(s) have not reached our warehouse.
- Ensure that refund details given are correct and complete.
- Discount codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a discount code, only the final paid price (after discount) will be refunded.